Privacy policy

Last updated: 9th September 2026

Nord Adventure Anywhere Ltd, trading as NORD (“NORD”, “we”, “us” or “our”), operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”).

NORD is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use our website, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, use or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how we collect, use and disclose your personal information as described below.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, delivery address, phone number and email address.
  • Payment and financial information, including payment method, transaction information and payment confirmation details. Payment card information may be processed by Shopify or our payment providers.
  • Account information, including your username, password, account preferences and settings where applicable.
  • Transaction information, including products you view, add to your basket, purchase, return, exchange or cancel, and your previous transactions.
  • Communications with us, including information you provide when contacting us with customer service enquiries, returns or other requests.
  • Device information, including information about your device, browser, network connection, IP address and other identifiers.
  • Usage information, including information about how and when you interact with and navigate our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, for example when you place an order, create an account, contact us, subscribe to marketing or otherwise provide information to us.
  • Automatically through the Services, including through your device, browser, cookies and similar technologies.
  • From service providers, including Shopify, payment processors, fulfilment partners, delivery providers and other suppliers that provide services to us.
  • From business partners or other third parties, where permitted by law.

How We Use Your Personal Information

Depending on how you interact with NORD, we may use your personal information for the following purposes:

Providing and improving our Services

We use your personal information to:

  • process and fulfil orders;
  • take and manage payments;
  • arrange delivery;
  • manage returns, exchanges and refunds;
  • communicate with you about your order;
  • provide customer support;
  • maintain customer accounts;
  • remember preferences;
  • improve our website, products and customer experience;
  • provide relevant product recommendations where appropriate.

Marketing and advertising

Where permitted by law, we may use personal information to send you marketing or promotional communications by email or other channels.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

We may also use information about your interaction with our website to support advertising and marketing, subject to applicable privacy and cookie laws.

Security and fraud prevention

We may use your information to:

  • help authenticate accounts;
  • protect our website and systems;
  • identify and prevent fraudulent or unlawful activity;
  • investigate suspicious transactions;
  • maintain a safe and secure shopping experience.

Communicating with you

We may use your personal information to respond to enquiries, provide customer support, process complaints and maintain our relationship with you.

Legal and regulatory purposes

We may process personal information where necessary to comply with legal, accounting, tax or regulatory requirements, respond to lawful requests from authorities, resolve disputes or enforce our terms and policies.

Lawful Bases for Processing

Where UK data protection law applies, we process personal information only where we have a lawful basis to do so.

Depending on the circumstances, we may rely on the following lawful bases:

  • Contract – where processing is necessary to take steps at your request before entering into a contract or to perform our contract with you, including processing orders, payments, delivery, returns and customer service.
  • Legal obligation – where processing is necessary for us to comply with legal, regulatory, tax, accounting or other statutory obligations.
  • Legitimate interests – where processing is necessary for our legitimate business interests, such as operating and improving our business, preventing fraud, maintaining security, understanding how customers use our Services and improving customer experience, provided those interests are not overridden by your rights and interests.
  • Consent – where you have given us permission to process your information for a specific purpose, such as certain forms of marketing or non-essential cookies where consent is required.

Where we rely on consent, you may withdraw that consent at any time.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary for legitimate business purposes and as permitted by law.

This may include:

  • Shopify and other technology providers;
  • payment processors;
  • fulfilment and production partners;
  • delivery and logistics providers;
  • customer service providers;
  • analytics providers;
  • cloud storage and IT providers;
  • marketing and advertising partners, where permitted by law;
  • professional advisers such as accountants, legal advisers or insurers;
  • government authorities, regulators or law enforcement where required by law.

We may also disclose information where:

  • you direct or consent to us doing so;
  • disclosure is required to fulfil your order;
  • we undergo a merger, restructuring, sale or other business transaction;
  • disclosure is necessary to establish, exercise or defend legal rights.

Relationship with Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the platform and related services.

Information you submit through our website may be transmitted to and processed by Shopify and other third parties, including in countries outside the United Kingdom.

Shopify may also process information obtained from your interactions with our store and other merchants in connection with certain enhanced features.

For more information about how Shopify processes personal information and the rights that may apply to you, please see Shopify’s own privacy information and privacy portal.

Third-Party Websites and Links

Our website may contain links to websites, services or platforms operated by third parties.

If you follow a third-party link, you should review that organisation’s own privacy and security policies.

We are not responsible for the privacy, security or content of third-party websites or services that we do not control.

Children’s Data

Our Services are not intended for use by children and we do not knowingly collect personal information from children where this would be unlawful.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details below.

Security and Retention of Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no system or method of transmission over the internet can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where required to:

  • fulfil orders;
  • maintain customer accounts;
  • comply with legal or regulatory obligations;
  • resolve disputes;
  • maintain appropriate business and tax records;
  • enforce agreements and policies.

Retention periods may vary depending on the type of information and the purpose for which it is held.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have rights in relation to your personal information.

These may include:

  • Right of access – to request a copy of the personal information we hold about you.
  • Right to rectification – to ask us to correct inaccurate or incomplete personal information.
  • Right to erasure – to request deletion of personal information in certain circumstances.
  • Right to restriction – to ask us to restrict how we process your information in certain circumstances.
  • Right to object – to object to certain types of processing, including some processing based on legitimate interests and direct marketing.
  • Right to data portability – to receive certain personal information in a structured, commonly used and machine-readable format and, where applicable, request that it be transferred to another organisation.
  • Right to withdraw consent – where we rely on consent, you may withdraw it at any time.
  • Right to complain – to raise concerns with us or with the relevant data protection regulator.

These rights are not absolute and may be subject to exemptions or limitations under applicable law.

We may need to verify your identity before responding to a request.

Marketing Preferences

You may opt out of promotional emails at any time by clicking the unsubscribe link included in our marketing communications.

If you opt out of marketing, we may still send you non-promotional communications where necessary, such as information about orders, payments, returns or customer service matters.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • operate and secure the website;
  • remember preferences;
  • understand how customers use the website;
  • improve performance;
  • support analytics;
  • support marketing and advertising where permitted.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences using the controls provided on our website or through your browser settings.

International Transfers

Your personal information may be transferred, stored or processed outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it is protected in accordance with applicable data protection law.

This may include relying on recognised safeguards such as adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to Standard Contractual Clauses, or other lawful transfer mechanisms.

Complaints

If you have concerns about how we handle your personal information, please contact us first using the details below and we will do our best to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Further information is available at ico.org.uk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy and provide any additional notice required by law.

Contact

For the purposes of applicable data protection law, Nord Adventure Anywhere Ltd, trading as NORD, is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy, our privacy practices or your personal information rights, please contact us at:

Email: info@nord.uk.co