Refund policy

At NORD, we want you to be completely happy with your gear. If something isn't right, we'll do our best to make the returns process straightforward.

30-Day Returns

If you change your mind, you can return eligible items to us within 30 days of receiving your order.

To start a return, please contact us with your name and order number. We will confirm the return and provide instructions for sending your item back to us.

Returned items should be unworn, unused and in their original condition, with any original tags and packaging where reasonably possible. You may inspect or try on an item as you would in a shop.

Please do not send a return to us without contacting us first.

Return Postage

For change-of-mind returns, including where you have ordered the wrong size or colour, you are responsible for the cost of returning the item to us.

We recommend using a tracked service and retaining your proof of postage until your refund has been completed.

If an item is faulty, damaged, incorrectly supplied or not as described, please contact us before returning it. Where appropriate, NORD will cover the reasonable cost of returning the item.

Refunds

Once your return has been received and checked, we will let you know that it has been processed.

Approved refunds will be made to your original payment method.

For eligible cancellations, we will also refund the cost of our standard outbound delivery service. If you selected a more expensive delivery option, such as express delivery, the additional delivery charge will not normally be refunded.

Refunds will be processed in accordance with your statutory consumer rights.

Exchanges

Need a different size or colour? Contact us and we'll be happy to help where replacement stock is available.

If the requested replacement isn't available, we can arrange a refund so that you can place a new order.

Faulty, Damaged or Incorrect Items

Every NORD product should reach you in the condition we intended.

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order number, a description of the problem and, where possible, photographs showing the issue.

We'll review it and arrange an appropriate replacement, refund or return.

Personalised Products

Products made specifically to your individual specifications or personalised for you may not be eligible for change-of-mind returns. This does not affect your rights where an item is faulty, damaged or not as described.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

For online purchases, you also have legal cancellation rights. You generally have 14 days after receiving your goods to tell us that you wish to cancel your order, followed by a further 14 days to return the goods.

Starting a Return

To request a return, please contact:

NORD Customer Care
info@nord.uk.com

Please include your order number and the item you would like to return, and we'll send you the next steps.

Adventure.Anywhere.