Terms of service
Terms of Service
These Terms of Service apply to purchases made through the NORD website. By using this website or placing an order with us, you agree to these terms.
About us
NORD is operated by Nord Adventure Anywhere Ltd, a company registered in England and Wales under company number 16661909.
Email: info@nord.uk.com
Our products
We aim to describe and display our products as accurately as possible. Colours and appearance may vary slightly depending on your screen or device.
Product availability is subject to change and we may withdraw or update products at any time.
Some products may be fulfilled by third-party production or fulfilment partners on behalf of NORD.
Orders
When you place an order, you will receive an order confirmation by email. This confirms that we have received your order.
We reserve the right to decline or cancel an order where, for example, a product is unavailable, a pricing error has occurred, payment cannot be authorised, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been taken, you will receive a refund.
Prices and payment
Prices shown on the website are in pounds sterling unless otherwise stated.
Any applicable delivery charges will be shown at checkout before you complete your purchase.
Payment must be made using one of the payment methods available at checkout.
Delivery
Delivery times are estimates and may vary depending on the product and fulfilment method.
Some orders may be dispatched in more than one parcel where products are fulfilled from different locations.
Please see our Shipping Policy for further information.
Returns, refunds and cancellations
Your rights to cancel an order, return products and request refunds are set out in our Returns & Refunds Policy.
Nothing in these Terms affects your statutory rights as a consumer.
Pre-order products
Where a product is offered for pre-order, the estimated availability or dispatch timeframe will be shown on the relevant product page.
Pre-order dates are estimates and may change where circumstances outside our reasonable control affect production or supply.
If there is a significant delay, we will contact you where appropriate.
Intellectual property
The content of this website, including NORD branding, logos, product names, graphics, photographs, text and designs, is owned by or licensed to NORD unless otherwise stated.
You may not reproduce, distribute or commercially use our website content without our prior written permission.
Website use
You must not misuse this website, attempt to interfere with its operation, introduce malicious software, or use it for unlawful purposes.
Liability
Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from events outside our reasonable control.
Personal information
Your personal information is handled in accordance with our Privacy Policy.
Changes to these Terms
We may update these Terms from time to time. The version published on the website at the time you place an order will apply to that purchase.
Governing law
These Terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the UK, you will also retain any mandatory protections available to you under the laws applicable where you live.
Contact us
If you have any questions about these Terms, please contact:
NORD Customer Care
info@nord.uk.com